FAQ’s – Arrival Meet & Assist
Where will the Ahlan team meet the guest?
- Terminal 1 & Terminal 3: The Ahlan team will meet the guest at the Arrival Gate, nearest to the aircraft, just after the aerobridge.
- Terminal 2: The Ahlan team will meet the guest at the Arrival Entry Point, where the bus drops passengers from the aircraft.
What assistance does the Ahlan team provide upon arrival?
- Guests are escorted from the terminal to Ahlan’s dedicated passport control counter (T1 & T3 only).
- After completing immigration formalities, the team will escort guests to the baggage carousel area.
- For Premium packages, Ahlan will collect the luggage from the carousel, identify the bags using the luggage tags, and place them for the guest’s final verification.
- The team will then escort and assist guests to the airport exit to meet their receiver.
- For Premium guests, assistance continues until the car park, where the porter helps load the luggage into the vehicle.
Important Terms & Conditions
- Guests will be handed over to their receiver at the meeting point. The Guest Service Agent will remain with the passenger for a maximum of 10 minutes after exiting the airport.
- It is the responsibility of the booking party to ensure their representative is present at the airport on time.
- Luggage allowance: Up to 4 pieces per guest/family are included in the Premium package. Additional assistance may incur extra charges.